Refund and Returns Policy

Refund and Returns Policy

This Refund and Returns Policy applies to purchases made from Lishui Yunzhu Trading Co., Ltd. (“we”, “our”, or “us”).

1. General Policy

We aim to ensure customer satisfaction. If you are not fully satisfied with your purchase, you may be eligible for a return or refund in accordance with the conditions outlined below.

2. Eligibility for Returns

Products may be eligible for return if:

• The item is defective, damaged, or incorrect upon receipt
• The item is unused and in its original condition and packaging
• The return request complies with our return conditions

Certain products may not be eligible for return due to their nature, customization, or other applicable restrictions.

3. Return Process

To initiate a return, customers must submit a return request and provide relevant order details and supporting information. Returned items must be properly packaged to prevent damage during transit.

4. Refunds

Once the returned item is received and inspected, we will determine whether a refund is approved.
If approved, the refund will be issued using the original payment method or another agreed method, where applicable.

5. Non-Refundable Items

Refunds may not be issued in the following situations:

• Items that have been used, altered, or damaged by the customer
• Items returned without proper authorization
• Items that do not meet the return eligibility criteria

6. Shipping Costs

Shipping costs related to returns may not be refundable unless the return is due to a product defect or an error on our part.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please report the issue promptly with relevant evidence. We will assess the situation and provide an appropriate solution, which may include a replacement or refund.

8. Exchange Policy

Exchanges may be offered depending on product availability and specific circumstances. Exchange requests are subject to review and approval.

9. Limitation of Liability

Our liability is limited to the purchase value of the product. We are not responsible for indirect or consequential losses resulting from the use of our products.

10. Policy Updates

We reserve the right to modify or update this Refund and Returns Policy at any time. Changes will be effective once published on our website.

11. Acceptance of This Policy

By placing an order with us, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.